Privacy Policy
Your privacy matters to us.
Last updated: July 2026
At Gathima, we believe trust is built through transparency.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this policy.
What information we collect
Depending on how you interact with Gathima, we may collect:
-
Your name
-
Email address
-
Shipping and billing address
-
Phone number
-
Payment-related information (processed securely by our payment providers)
-
Order history
-
Customer support communications
-
Device and browser information
-
Website usage data through cookies and analytics tools
We only collect information that helps us provide a better shopping experience.
How we use your information
We use your information to:
-
Process and deliver your orders
-
Provide customer support
-
Improve our website and services
-
Personalize your shopping experience
-
Send order updates
-
Respond to your questions
-
Prevent fraud and maintain website security
-
Send marketing communications (only if you choose to receive them)
Sharing your information
We never sell your personal information.
Your data may be shared only with trusted partners who help us operate our business, including:
-
Payment providers
-
Shipping partners
-
Website hosting services
-
Analytics providers
-
Customer support platforms
These partners only receive the information necessary to perform their services.
Cookies
We use cookies and similar technologies to:
-
Remember your preferences
-
Improve website performance
-
Understand how visitors use our website
-
Personalize your experience
You can manage or disable cookies through your browser settings at any time.
Keeping your information safe
Protecting your information is an important part of how we care.
We use appropriate technical and organizational measures to help safeguard your personal data against unauthorized access, misuse or disclosure.
Your choices
Depending on your location, you may have the right to:
-
Access your personal information
-
Correct inaccurate information
-
Request deletion of your data
-
Withdraw consent for marketing communications
-
Request a copy of your personal data
To exercise these rights, please contact us.
Children's privacy
Our website is intended for adults purchasing products for their pets.
We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The latest version will always be available on this page.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, we'd be happy to help.
Email: gathima.store@gmail.com